![]() ![]() Let your agent know all the steps you tried and the outcome of your troubleshooting. If these steps did not alleviate the issues you were experiencing, or if you have narrowed down the issue, please go to the link below and submit a case. The 2.0m AUX Cable terminates on each end with a 3.5mm 4-pole jack and provides audio and voice communication when used with a MixAmp Pro TR and mobile. Plug a different headset into the MixAmp TR (Any headset including ear buds) check to see if the audio quality is the same or is improved. Check and see if your audio quality is the same or better. Unplug the headset from the MixAmp TR and plug it directly into an Ipod or Mp3 player. ![]() You should be able to feel the cable click into the headset and MixAmp TR firmly. Make sure the inline mute cable is plugged completely into the headset and MixAmp TR. Power button should be illuminating White. If using a PC or computer, make sure the MixAmp TR is in PC Mode. However, I just unboxed it & slapped the cable into the 3. Prerequisites to get this to work: Astro Pro Mixamp TR Edition Streamlabs Desktop One or two 3. A40 Mic not working (PC) My girlfriend recently purchased the A40 (no mix-amp) & gifted it to me for Valentines. If using a gaming console (PS4/Xbox One) make sure the MixAmp TR is in Console Mode. This tutorial will show you how to do this with Streamlabs Desktop with the Astro Command Software. Here are a few steps you can take to attempt to remedy the issues. : Replacement Astro 1.0M A40 Mobile Cable Cord with Both Inline Mute & Volume Control Function for Astro A40/A40 TR Also Work with Astro a10. Your A40 TR Headset can also be manually muted using the mute switch on the A40 Inline Mute Cable, and volume + Game:Voice balancing can be controlled through the PS menu.įor any additional help, please reach out to our Customer Service team.I understand you are experiencing issues with your A40 TR System. You’re good to go! Be sure to check in-game options regarding potential player muting or other audio setup, as these features can differ from game to game. Only problem you will have then is that you won't be using the Astro mic on the PC you would need a different mic for the PC. ![]() Step 9: Close out the menu and start up your favorite game. Plug a 3.5mm audio cable from the PC into the aux port on the mixamp so you can still hear PC audio all the time. Step 8: While in this menu, ensure Output to Headphones is set to All Audio. Insert the micro end of micro USB Cable into the Mixamp and USB end into the PC. The cable that you've linked won't work for the headset. I'm not sure if any manufacturer makes these other than astro. After that, it is likely that the Astro a40 headset not hearing others or being heard in games can be removed. ![]() Move the mode switch on Mixamp to PC Mode. Ooh okay, the cable that goes to the headset is a different style one, it's a 4 stripe on headset end and I think it's slightly bigger and 3 stripe at mixamp end. Solution First, ensure your firmware is updated. Follow these simple steps to do the setup. Step 7: Under Audio Output, check to make sure that the Output Device is also set to Controller Headset. It is possible to connect your PC with an Astro A40 headset wIthout using an optical cable in it. Step 6: Under Microphone, set the Input Device to Controller Headset. Step 4: Navigate to the Settings menu on your PlayStation 5. Step 3: Take the other end of the cable and connect it with your PlayStation 5 controller. The end closest to the mute switch should be connected with your headset. Step 2: Connect the A40 Inline Mute Cable with your A40 TR Headset firmly until you can no longer see the 3.5mm connector showing. Step 1: Make sure your PlayStation 5 system and controller are turned on. First, ensure the MixAmp TR has the most recent firmware installed. Here is the ASTRO equipment you will need to connect: For setup with the MixAmp Pro TR, see here. Try to slot the plug the receiver to the slots available at the backside of the computer. At this moment, we suggest you test the cable on other slots. The USB port in which you have plugged in the power cable might not work as expected. This guide will provide you with all the information you will need to set up your standalone A40 TR Headset with your PlayStation 5. Solution 2- Plugging to the Backside of the Computer. ![]()
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